Terms and Conditions

Shipping & Delivery

All orders are shipped within 3 business days via Canada Post. Tracking numbers may be supplied via email for orders using methods which include tracking services. Once orders are processed and delivered to the post office, we cannot guarantee delivery timelines as this will depend on Canada Post’s delivery schedule based on the shipping location. All orders are shipped from Toronto, Ontario, Canada.

You may pick up product orders in Richmond Hill to save on the shipping costs. Please ensure that you choose the correct shipping method when you complete your order.

Privacy & Security

We take your privacy very seriously and will do whatever it takes to protect it in order to make your online experience with us a safe one. We will not transfer, trade or sell personal information to third parties under any circumstance. Our policy is simple: Your information belongs to you and you have control over how it is used. You can visit most areas of our web site without telling us about yourself and not be required to provide any personal information to us. If you place an order with us online, we will require personal information to verify your purchase and which is for both our security and your own.

What is Personal Information? Personal information is any information that could be used to identify you, including data you provide when you contact us through our web site (i.e. name, email address).

Replacements for Defective Products and Returns

We guarantee the manufacturing quality of our products. If you believe that you have received a defective product, please contact us at info@carolinedupont.com and let us know. Products deemed defective must be returned PREPAID (we will not accept collect shipments) to us before we can ship any replacements.

You may return the following unused and unopened products within 30 days of purchase: DVDs, CDs, Books. Please contact info@carolinedupont.com for  information on returns and refund requests.

Ordering

All orders must be placed through our website. If you are having any problems placing your order, please contact us and let us know, and one of our support staff members will contact you as soon as possible.

Payment &Pricing

All prices are final. We currently accept Visa, Mastercard and American Express payments via Paypal.